Delivery & Returns Policy

At Woodfinishes, we aim to provide fast, reliable delivery and a clear, hassle-free returns experience. Please read the information below for full details on how we handle shipping, delivery issues, cancellations, exchanges, and refunds.

Delivery Information

Dispatch Times

All in-stock orders placed before 12:00 (midday) on a working day are usually dispatched the same or next working day. Orders placed after midday, on weekends, or on UK Bank Holidays are processed the following working day. If any item is out of stock or on back-order, we will contact you with an estimated dispatch date before shipping.

Delivery Timeframes

Standard UK delivery is typically 1–3 working days depending on location and courier service. Remote areas and offshore locations may require additional delivery time.

Delivery Tracking

Once your order has been dispatched, you will receive a confirmation email and tracking details (where available). Please ensure someone is available to accept the delivery at the address provided.

Failed Delivery Attempts

If the courier is unable to complete a delivery due to:

• No safe location to leave the parcel
• No recipient available
• Incorrect or incomplete delivery information

A re-delivery or return-to-sender fee may apply.

Returns & Refunds

We want you to be completely satisfied with your purchase. If you need to return all or part of your order, please review the guidelines below.

Change of Mind / Unwanted Items

Woodfinishes will not accept return of goods other than by agreement at its own absolute discretion. The Company may at its own absolute discretion levy a handling charge for returned goods of up to 10% of the net chargeable invoice value of the goods..

Faulty, Damaged or Incorrect Items

If your order arrives damaged, faulty, or incorrect:

• Contact us within 7 days of delivery - info@woodfinishes-ltd.co.uk
• Provide photos and a brief description of the issue.
• We will arrange a replacement, repair, or full refund at no cost to you.

Visible Damage at Delivery

If the parcel is visibly damaged on arrival, if possible do not accept the delivery, or sign the courier note as “damaged on arrival”. This helps us resolve the issue quickly.